Shipping policy

Processing time
Orders are processed within 1-2 business days. You'll receive a confirmation email with tracking information as soon as your order ships.

Shipping times & rates
United States: 3-9 business days, free shipping.
United Kingdom: 7-15 business days, free shipping.
Delivery estimates begin from the date of shipping, not the date of order, and exclude our 1-2 day processing time.

Order tracking
Once your order ships, you'll receive a tracking number by email so you can follow your package the entire way.

Delays
While we work with reliable shipping partners, delivery times are estimates and not guaranteed. Customs processing, weather, and carrier delays can occasionally extend delivery beyond the estimated window. We appreciate your patience if this happens.

Questions
For any shipping questions, contact us at jayandestore@gmail.com.